1. Intro

1.1 welcome to our website. if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FIRA'S relationship with you in relation to this website. 

1.2 by using our services and/or placing an order, you are agreeing to all the terms and conditions of firaboutique.co.uk, changes are made from time to time and we advise you to view our terms and conditions page on a regular basis.

1.3 access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. we are not liable if for any reason this website is unavailable at any time or any period. from time to time, we may restrict access to some parts or our whole website.

2. privacy policy

2.1 we are committed to safeguarding the privacy of our website, users and committed to respecting your privacy and will not share any of your personal details to third parties without your consent.

2.2 secure payment is conducted via Shopifypay which is a completely secure payment system. we do not hold any of your personal banking details and never display your full credit/debit card details once entered. we will only reveal the last four digits of your payment card for verification purpose only.

2.3 We would urge you to protect your own privacy by not sharing your password details to another via telephone or email. we guarantee all your information that you provide to us is securely saved.

3. prohibitions

3.1 you must not misuse this website. you will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. breaching this provision would constitute a criminal offence under the computer misuse act 1990. we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

3.2 we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

4. intellectual properties

4.1 the intellectual property rights in all software and content made available to you on or through this website; remains the property of FIRA and is protected by copyright laws and treaties. all such rights are reserved by FIRA. you may store, print and display the content supplied solely for your own personal use. you are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

4.2 you are permitted to print and download extracts from this website for your own use on the following basis:

• no documents or related graphics on this website are modified in any way;
• no graphics on this website are used separately from accompanying text; and
• any of our copyright and trade mark notices and this permission notice appear in all copies.

if you notice any activity of breaching our intellectual property rights, please do contact our technical support team which will deal with the issue. all contact information is located under clause 15.1 in this document.

5. ordering from us

5.1 you are deemed to place a clothing order with us by ordering via our online checkout process. as part of our checkout process you will be given the opportunity to check your order and to correct any errors. we will send you an order acknowledgement, detailing the products you have ordered. all orders are subject to availability and confirmation of the order price.

5.2 dispatch times may vary from time to time in accordance to conditions out of our control. for example bad weather conditions and other conditions created within FIRA and royal mail services. for these uncontrollable events we cannot take responsibility. please view our delivery & returns terms and charges for more information.

5.3 our acceptance of an order takes place when we dispatch the order. we will send you a dispatch confirmation by email. when we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

5.4 we may refuse to accept an order:

• where goods are not available;
• where we cannot obtain authorisation for your payment;
• if there has been a pricing or product description error; or
• if you do not meet any eligibility criteria set out in our terms and conditions.

5.5 where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in our delivery terms and charges. while we try our best to ensure there is no errors made on our site, if you notice any error with regards to price please email us so we can take note of the query and ensure the error is rectified. all prices listed on the site are inclusive of vat. additional charges such as delivery charges will be clearly displayed and be included in your “total cost.”

5.6 discount codes where applicable may be given out from time to time and are only valid being used on non sale items. discount code specifications and terms will be disclosed at time of giving code. discount codes will have expiration dates and terms attached to them. only one discount code can be used during one transaction. discount codes can not be used with conjunction with any other promotions or discounts.

5.7 custom fees

unfortunately, FIRA Boutique is unable to advise what customs charges may be applied to international shipments. for more accurate information, we’d suggest getting in touch with your local customs office if there are any unexpected delivery charges at your end.

any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by FIRA fashion. 

6. cancellation and returns policy

6.1 if you wish to cancel your order:

• once orders have been completed, we are unable to amend any items or cancel orders.
• you can cancel your order by returning goods to us in accordance with clause 7.2 below.

6.2 you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange.

6.3 upon receipt of the goods we will give you a full refund of the amount paid less the original delivery charge or an exchange as required.

7. disclaimer

7.1 while we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. we may make changes to the material on this website, or to the products and prices described in it, at any time without notice. the material on this website may be out of date, and we make no commitment to update such material.

7.2 the material on this website is provided “as is” without any conditions, warranties or other terms of any kind. accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

8. Complaints

15.1 we operate a complaints procedure which we will use to try to resolve disputes when they first arise; please let us know if you have any complaints or comments. with regards to any customer care query or for technical support, suggestion, site improvement query please contact us at the following email address; info@firaboutique.co.uk